The availability of the customer and tech support that a website hosting company provides can tell you a lot about the services which they provide as well. If you are allowed to use only email messages and / or tickets, you have most probably come across some reseller and not the actual hosting supplier. When this is the case, you'll probably have to wait for a few days in order to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may need to contact the real web hosting company for further help. When the supplier can provide various options for communication with short response time which are available at any moment, they are almost certainly the top provider, not only a reseller. Therefore you'll enjoy prompt assistance and top quality support because they will have immediate access to the servers where your account will be created. Whatever the problem - technical or sales, it is generally much better to have the option to contact your website hosting company directly via your preferred method of communication.
24/7 Customer Support in Website Hosting
All of our website hosting plans feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring for our website hosting services before you make a purchase or you are an existing customer and you have any kind of question or a issue, you are able to contact us anytime, including holidays and weekends. We have numerous channels to contact us - several telephone lines around the world for your convenience as well as live chat support for pre-sales, billing and general questions; emails and support tickets for more complex issues or any troubles that need additional time to analyze and resolve. Unlike many other web hosting providers, our trouble tickets have a warranted max response time of just 1 hour, so regardless of what the problem is, it'll be resolved on time and you will not waste days to have something fixed.