In case you have bought a hosting plan and you have some enquiries concerning a given function/feature, or if you have confronted a certain issue and you need support, you should be able to touch base with the respective customer service team. All web hosting companies use a ticketing system no matter if they offer other ways of contacting them along with it or not, as the most effective way to handle an issue most often is to post a ticket. This kind of communication renders the responses sent by both sides simple to follow and allows the help desk support team members to escalate the issue in the event that, for example, a server administrator needs to become involved. In the general case, the ticketing system is part of the billing account and is not directly connected to the hosting space, which means that you will have to have no less than 2 different accounts to get in touch with the customer care staff and to actually administer the hosting space. Incessantly logging in and out of different accounts can be a drag, not to mention the fact that it takes quite a lot of time for most web hosting companies to answer ticket requests.
Integrated Ticketing System in Website Hosting
The ticketing system that we’re using for our website hosting plans isn’t separate from the web hosting account. It’s included in our all-inclusive Hepsia Control Panel and you will be able to access it at any specific moment with only a few mouse clicks, without ever leaving your hosting account. The ticketing system includes a quick-search box, which will help you track the status of virtually any ticket that you have already submitted, in case you need it. Furthermore, you can read knowledge base articles that belong to various problem categories, which you can pick, so you can discover how to fix a specific problem even before you send a ticket. The ticket response time is maximum 60 minutes, which means that you can get timely assistance whenever you need one and in case our customer service staff suggests that you should do something in your account, you can do it straight away without needing to log out of the Hepsia Control Panel.