A live chat is one of the several methods of communication provided by some hosting providers as a part of their support services. Determined by the service provider, the chat can be used for billing, pre-sales and/or tech assistance. This way of communication is quicker than a support ticket and it'll make it much less likely to misunderstand or misspell something compared to a telephone call with a representative. What's more, if the problem that you have needs some time to be investigated and resolved, you will be able to do something different in the meantime rather than just waiting, as you would have to do when you call. You can also use a live chat support service totally free provided that you have world wide web access even when your website hosting supplier is based in another country and they do not have a local phone number that you can call.

Live Chat Support in Website Hosting

As we consider the fact that a great number of issues are usually resolved when you talk to a live person, we supply a live chat service for all our potential and existing clients. The chat is available every day and our customer care agents can assist you with a variety of questions and issues. If you aren't our client yet, you are able to learn more about our website hosting plans and the hosting environment in general so that you can make sure that your websites will function properly on our servers. In case you already have an account and you have some questions or you have any kind of problems with some of our solutions, you will be able to get in touch with us through our live chat and we will provide you with the necessary info or help you troubleshoot the issue. You will need to open a trouble ticket for certain issues which need longer time or the help of a sysadmin, still for numerous standard problems you can get help right away.