One-Hour Response Guarantee
Know more about the 1-hour response time guarantee and exactly how you, as a client, can benefit from it.
If you ever experience a problem with your website and are unable to resolve it yourself, ask the respective web hosting company’s support staff to assist you to get the website back online. A prompt resolution would be the most favorable scenario, but lots of companies answer within twenty four hours or even more, all the more so if you’re dealing with a hosting reseller. Even if the problem can be fixed quickly, your website may not function properly or it may not be reachable at all for a longer time period, so you may lose potential customers because it is rather unlikely that anybody would be inclined to come back to a website that is inoperative. Thus, you ought to make certain not only that you can get in touch with your hosting company, but also that they can reply and assist you in a well-timed manner. If a web application update doesn’t go as planned or if you erase something by chance, for example, the site should be restored promptly in order to avoid protracted downtime.
One-Hour Response Guarantee in Website Hosting
In case you’re using any of our website hosting plans and you have a question or chance upon an obstacle, you can touch base with us 24-7 by posting a ticket or by sending an email and we’ll make sure that you receive a reply in no more than sixty minutes. If the issue can be solved, we will do it before we respond, whilst if there is something that you need to do on your end, we’ll provide you with all the necessary information – what workable solutions to try out, what settings to check, and so on. Normally, you’ll obtain a response within 30 minutes max, which goes to say that waiting around for hours and hours on end or even for more than a day to obtain help is something impossible. Our 60-minute response guarantee is valid for any question that you may have – general, billing or technical.