Client Support Channels
A 60–Minute Response Guarantee
We provide a 60 min response warranty for any support ticket or e–mail that you send to our client care team. We will speedily reply to all the typical inquiries and forward right away the issue to our server administrators in case additional assistance is needed. If you take advantage of the Managed Services package, we’ll perform any of the included server administration services at a time that has been agreed upon beforehand.
A Topflight Technical Support Service
We will be available to you 24x7x365 to reply to any queries that you may have about our Control Panel or any of the applications that we have installed for you on the server. If you also require assistance handling server administration procedures, you can order our Managed Services package, which includes backup hard drive space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as installation and troubleshooting services
A User–Friendly Help Area
Every dedicated web hosting plan comes with our free–of–cost Control Panel, which offers an in–depth knowledgebase and a selection of step–by–step video tutorials. Whenever you need assistance with the Control Panel, just press the Videos or Help buttons in the upper right corner.