A 99.9% Server Uptime
The primary benefit of building your own website hosting system is that you do not have to worry about compatibility – you configure a specific set of software apps in such a manner so as to be compatible with a particular set of hardware parts. The final outcome is something a lot more steady and dependable, since there are less possible risks of failure. We’ve set up our cloud hosting system atop time–tested hardware parts together with a strongly tweaked version of Security–Enhanced Linux so as to create a truly secure home for your own websites.
That’s the reason why, with each of our website hosting plans packages we offer you a 99.9% server uptime guarantee. This uptime guarantee is valid for all our datacenters.
A 99.9% Network Uptime
When you develop your very own cloud hosting platform, it’s essential that you also build your own network infrastructure. This is the reason why we set up a custom internal network in each one of our data center facilities. Based on top–class Juniper routers and switches, our internal network allows for unbelievably fast data transfer speeds and is also fully redundant.
This way you can enjoy a 99.9% network uptime in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter as well as in our AU located datacenter, irrespective of which web hosting solution you have opted for.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you’re not satisfied with our web hosting services, or if you find them inadequate, or if you decide that you require a VPS plans rather than a cloud hosting account – you will get a full refund, no questions asked.
All domain name registrations are nonrefundable, but you will keep full control over your domains even if you delete your hosting account with us.
24/7 Technical Support
We’ve meticulously handpicked each single member of our 24x7 support staff so that we can offer the very best help desk support service you can get. Each one of our techs has several years of experience dealing with web hosting accounts behind his back, therefore they know what they are doing. Besides, they are available to you 24–7 – you can contact them at any moment and they will respond as fast as possible.
Their average ticket response time is well under 20 minutes, whereas with many other web hosting suppliers you are forced to wait for days. Besides, we offer you a 1–hour response time guarantee. Regardless of what happens, your enquiries will be answered in less than 60 minutes.